Complaints and returns

A complaint can be submitted through the contact form, by email or together with the complaint form available in the Documents section. The customer should provide their name, contact details, order number or description, a description of the issue and, if possible, photos.

If the issue concerns a specific item, it is recommended to include the product code or name, size and the date of delivery or pickup.

After receiving the complaint, the team records the request, reviews the submitted information and contacts the customer if additional clarification or a product inspection is needed.

Complaint resolution is handled within a reasonable timeframe and in line with applicable regulations, the nature of the product and the specifics of the request.

Customers can use the complaint form available in the Documents section, but the request is not limited to that format as long as all key information is clearly provided.

For urgent cases or additional context, it is recommended to also call after sending the request so the team can respond faster.