Legal information

Privacy policy

This page explains which data Santos & Santorini uses during communication, order processing and website operation, and how a customer can request access, correction or deletion where permitted by law.

What data we process

We process data that the customer submits through checkout, the contact form or direct communication: full name, email address, phone number, delivery address, selected products, order note and chosen delivery or pickup details.

The website may also process technical data required for security and basic functionality, such as session information, device type, language and basic logs needed for troubleshooting.

Purpose of processing

Data is used to process the order inquiry, verify product availability, arrange delivery or pickup, respond to complaints and maintain customer communication.

Data is not used for hidden profiling. Newsletter signup is a separate user choice and can be withdrawn at any time.

Retention and user rights

Data is retained only as long as necessary for order handling, legal obligations, communication records and protection of legitimate business interests.

A customer may request access, correction or completion of their data, as well as additional information about processing, by contacting us via email or the contact page.