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Customer documents
Here you can add forms and documents that customers can download right away.
Documents will be added here soon.
Legal pages
Privacy policy
Information about the data we collect, how we use it and how customers can exercise their rights.
Purchase terms
Core rules for ordering, stock confirmation, price display and communication with the customer.
Complaints and returns
How to submit a complaint, which information is needed and how the request is processed after submission.
Delivery
Information about courier delivery, in-store pickup and how delivery timing is confirmed.
Cookie policy
An explanation of the basic cookies and local data the website uses for operation, security and a better user experience.
Payment method
An explanation of the current payment flow while online card payments are not enabled.
Company
PIB
108278726
MB
20967021
Customer Rights
The customer has the right to clear information about the product, price, ordering method, delivery and complaints. Santos & Santorini follows applicable regulations and resolves complaints through direct communication with the customer.
Purchase Guide
Choose a product and size, add the item to the cart, then enter your contact details on checkout and submit the order as an inquiry. Our team then confirms availability, lead time and all delivery details.